FAQ

  • How long does it take to ship the product? Some items may take up to 5 days to ship. If order is placed on a Friday please allow for the next business day to receive order number confirmation.
  • Can I order by telephone? GSP is currently an online store only and we can not be reach by phone at this time.
  • How can I find out the status of an order placed online? If you have placed an order with us online, you should receive an email with your order confirmation number. If you did not receive a order number confirmation within 24 hr please contact Customer Care by going to contact us and submitting an inquiry, 9am-5:30pm EST Mon-Fri, and a Customer Care representative will assist you. Can I change or cancel my order? To make a change or cancel your order, please contact Customer Care by going to the contact us page and submitting a request, 5:30pm EST Mon-Fri.
  • How do I publish my poetry on GSP? You can email us your poetry and we will send you the waiver form that must be completed in order to post your work.
  • Do I receive payment for my work being published? No. We do not charge for poetry to viewed. Therefore we do not pay to post work from authors. When will My work be posted?
  • Poetry will only be posted once the waiver form is signed and received. What is Grapeseed Passion's return policy? If you are not completely satisfied with your purchase, please check out our return policies page for details on the process.
  • Can I gift wrap items in my order? Grapeseed Passion offers gift wrapping for $6.95 per box. Select the "Gift Wrap" option at checkout. You may also include a gift message in your package. (Please note that not all items are available for gift wrap).
  • Can I change my email address in my customer profile? Yes, you can change your email address online. You just have to log into your account and click edit in the e-mail section. I forgot my password.
  • How can I log onto my account? If you have forgotten your password, submit a request online an a temporary password will be e-mailed to you to start you password recovery process.